We can process returns and refunds only for items purchased from Ultrec Engineered Products.
We do not accept returns of:
- Any item that is returned more than 20 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Any item that has been misused or abused.
Please do not send us items that do not meet the conditions listed above,
as we do not issue refunds for non-qualifying items and cannot return the items to you.
Please include your name, address and email address with your return.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can expect a refund in the same form of payment originally used for purchase
within 7 to 14 business days of our receiving your return.
If your return is not due to our error, we will deduct the shipping costs from your refund.